Contact details to report and log your service delivery issues/requests.
It is the responsibility of the Municipality to supply the services to residents and the Councillor role is oversight monitoring and performance.
It is the responsibility of the residents to report service delivery issues.
PS: Please always ensure you have a reference number when escalating to the WhatsApp groups and Councillor.
City Power
This includes:
- Electricity outages
- Metre issues
- Street lights
- Prepaid/Smart metering.
Call: 0860 562 874 option 2.
Call: 011 375 5555 option 2.
Using web portal
https://citypower.mobi
or you can download the FREE app from playstore “My Citypower”
Twitter: @CityPowerJhb
Joburg Water
This includes:
- Sewage leaks and overflows
- Burst water pipes
- Replacing damaged metres
- Fire Hydrants values
Call: 0860 562 874
SMS line: 076 333 5052
Email: customer@jwater.co.za
Twitter: @JHBWater
Joburg Road Agency (JRA)
This includes:
- Pothole repairs
- Storm water drains
- Re-instatement a
- Road markings
- Road signage
- Traffic signals
- Pavements (Hard surface)
Call: 0800 002 587 or
0860 562 874 option 5
Email: hotline@jra.org.za
Twitter: @MyJra
City Parks
This includes:
- Tree pruning/cutting
- Grass cutting
- Municipal pools
- The Joburg Zoo
- Libraries
- Recreation centres
- Joburg open spaces
- City owned Parks
Call: 0860 562 874 option 0
Email:
vmkhize@jhbcityparks.com
pkubheka@jhbcityparks.com
wafrica@jhbcityparks.com
Fallen trees: 011 712-6600
Or trees@jhbcityparks.com
Pikitup
This includes:
- Refuse removal (Household)
- Clearing public bins
- Illegal dumping
Call: 0860 562 874 option 4
Illegal dumping WhatsApp to 082 779 1361
Emergency Services / JMPD
This includes:
- Fires
- Noise control
- Ambulances services
- By law infringements
- Traffic enforcement and licensing
Call JMPD 011 758 9620 or 011 375 5918 and state emergency
Call Fire: (011) 375-5911
Billing Queries
This includes:
- Billing related matters
- Statement inquiries
- Payment arrangements
Call: 0860 562 874 option 1
Email: regionArevenue@joburg.org.za
Municipal statement www.joburg.org.za
Under e-services, other queries must
be logged at a walk-in centre
Health Related Issues
This includes:
- Health department
- Environmental health
Call: 011 375 5555 and ask for Environmental Health
Hijacked Properties
This includes:
- Hi jacked property
- Abandoned properties
Contact the Group Forensics and Investigation Services (GFIS) on 080 000 2587
Building Control
This includes
- Town planning
- Building inspector
- Plans
- Urban management
- Zoning
Email: ComplaintsPLE@joburg.org.za